Refund Policy – UK2MYSHOPPE

At UK2MYSHOPPE, we take pride in offering luxurious personal shopping services for high-end brands. Customer satisfaction is our priority, and we strive to ensure a smooth shopping experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item received is incorrect, defective, or damaged during shipping.
• The item must be unused, in its original packaging, with all tags and labels attached.
• Refund requests must be made within 3 days of receiving the item.

2. Non-Refundable Items

• Items that have been used, altered, or not in their original condition.
• Change of mind or wrong selection by the customer.
• Pre-order and custom-made items.
• Luxury items sourced upon request, as these are non-returnable.

3. Refund Process

• To request a refund, please contact our customer service at info@uk2myshoppe.com with your order number, a photo of the item, and a brief explanation.
• Once approved, refunds will be processed within 7-14 working days through the original payment method.
• Shipping fees are non-refundable, except for cases where the return is due to our error.

4. Exchanges

We currently do not offer exchanges. If you receive a defective product, a replacement will be sent upon verification.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or payment provider before contacting us.

For further assistance, contact us at info@uk2myshoppe.com or +60105391769.